Notice: Important notice for an optional DTV tuner: GEX-2850DVB2


February 14, 2019


Dear Valued Pioneer Customer:


Thank you for using Pioneer’s products.


Pioneer has confirmed a behavior of the following products combination.


Therefore, we’d like to provide an alternative procedure to maintain the users’ convenience as much as possible.


Subject models


Combination of GEX-2850DVB2 and AVH-Z9150BT * GEX-2850DVB2 is a Digital TV tuner just for DVB-T/DVB-T2 areas.


Symptom


Touch panel control is not available for these models combination because the RGB connection from GEX-2850DVB2 doesn’t work for AVH-Z9150BT. Owners need to follow the procedure (Option 1 or 2) to control GEX-2850DVB2 with AVH-Z9150BT


How to use the models


*Use the different types of connections for Option 1 & 2


*Use the different types of connections for Option 1 & 2

If you have any questions, please contact us at http://www.pioneer-latin.com/en/support/



Sincerely,


Pioneer International Latin America, S.A.

Notice: Discontinuance of Waze in AppRadio Mode


14th January, 2019


Dear Valued Pioneer Customer:


Pioneer has received notice that starting March 31, 2019, Waze Mobile Ltd.’s Waze app will no longer be supported on the interface technology that enables smartphone users to operate Waze on compatible Pioneer receivers through Pioneer’s AppRadio Mode and Weblink by Abalta Technologies. As of that date, Waze will no longer appear as an available app in AppRadio Mode or Weblink. The availability of non-Pioneer apps through AppRadio Mode, Weblink or any other platform is an independent decision made by each app developer.


In 2018, Waze became available as a third-party navigation option in both the Android Auto and Apple CarPlay platforms. Owners of Pioneer in-dash receivers that are compatible with Android Auto or Apple CarPlay who would like to continue using Waze through the receiver are recommended to shift to the appropriate interface* 1.


All Pioneer in-dash receivers will continue to be fully operational with other functions including remaining AppRadio Mode compatible apps (includes some Navi apps*2) and/or smartphone connected services even after the discontinued availability of Waze through AppRadio Mode. If you have any questions, please contact us at http://www.pioneer-latin.com/en/support/



Sincerely,


PIONEER INTERNATIONAL LATIN AMERICA, S. A.




*1 Availability of Apple Car Play and Android Auto may vary depending on your country.


For Apple Car Play availability, please check https://www.apple.com/ios/feature-availability/#apple-carplay


Android Auto availability, please check https://www.android.com/intl/en_in/auto/


*2 Availability of compatible apps may vary depending on your country and equipment environment.


Important Notice: Incompatibility in Certain Pioneer Multimedia Receivers of "iPod" Source via USB with iOS11.3x


May 03, 2018


Dear Valued Pioneer Customer:


Pioneer has become aware of an incompatibility in certain Pioneer multimedia receivers of the "iPod" source function, when connected by USB only, with iPhone® and iPod touch® devices running iOS 11.3x. If you connect by USB cable an iPhone or iPod touch device that has been updated to iOS 11.3x, an error message will display on the iPod source screen and you will not be able to play content from the connected device. Connection of an iPhone or iPod touch by Bluetooth or of an Android OS device by Bluetooth or USB is not affected.


If you use an iPhone or iPod touch with an receiver AVH-175DVD, AVH-185DVD, AVH-195DVD, AVH-275BT, AVH-285BT, AVH-295BT, MVH-AV285BT, MVH-AV295BT, MVH-AV275BT, AXT-286BT, AXT-296BT, please connect the iPhone or iPod touch device via Bluetooth.


For AVH-175DVD, AVH-185DVD or AVH-195DVD receivers, to maintain compatibility with iPod source, please continue using iOS 11.2x or older with your iPhone or iPod touch.


Pioneer is working to resolve the issue and will update this notice. For further information, please visit http://www.pioneer-latin.com.



Sincerely,


PIONEER INTERNATIONAL LATIN AMERICA, S. A.


Firmware Update (version 8.18) for Pioneer In-dash DVD Receivers


Dear Valued Pioneer Customer:


We would like to inform you of the availability of a firmware update (version 8.18) for the current lineup of Pioneer DVD in-dash receivers. This firmware update is only for the following Pioneer DVD in-dash Receiver models, AVH-X1850DVD,AVH-X2850BT,AVH-X4850DVD,AVH-X5850BT/TV, and AVH-X7850BT/TV, sold in Central and South America. Installation on any other product could cause irreversible damage.


This firmware update (version 8.18) contains the following improvements:


In order to perform this update, the following items are needed:



Steps to install the firmware are attached. Installation of the update should take no more than ten minutes to complete.


Firmware Update (version 8.50) for Pioneer In-dash DVD Receivers


Dear Valued Pioneer Customer:


We would like to inform you of the availability of a firmware update (version 8.50) for the current lineup of Pioneer DVD in-dash receivers. This firmware update is only for the following Pioneer DVD in-dash Receiver models, AVH-X1750DVD,AVH-X2750BT,AVH-X4750DVD,AVH-XL5750BT,AVH-X5750BT/TV,AVH-X6750DVD, and AVH-X7750BT/TV, sold in Central and South America. Installation on any other product could cause irreversible damage.


This firmware update (version 8.50) contains the following improvements:



In order to perform this update, the following items are needed:



Steps to install the firmware are attached. Installation of the update should take no more than ten minutes to complete.


How to Obtain the Free Firmware Update:


  1. Download the firmware update files to a computer from the Pioneer website: www.pioneer-latin.com
  2. Transfer the files to the USB storage device for insertion into the Pioneer in-dash DVD Receiver.

Questions


If you have any questions, please contact Pioneer Customer Service toll free at:



Monday through Friday (Panama Time), excluding holidays, or by email through pilasa-service@pioneer-latin.com.

Sincerely,

Pioneer Int’ Latin America S.A.